HorseFil is backed by a 60-day satisfaction guarantee so you can try it with confidence.
If you're not happy with your results, you can contact HorseFil's support team within 60 days of your purchase date to start the return process.
Contact our customer support team through our contact page with your order number to begin. Returns need to ship back within 7 days of receiving instructions. In some cases a partial refund without a return may be possible — confirm with support.
Return shipping is the customer's responsibility unless HorseFil sent the wrong or damaged item, in which case we cover it.
Refunds are issued to your original payment method after inspection, typically within 5–10 business days of receipt. Shipping fees, if any, are non-refundable.
If you have any questions about your refund, please reach out to our support team and we will be happy to help.